A Smoother Online Ordering Experience for Your Customers and Team

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Your website and app are often the first impression a customer has of your takeaway. That’s why we’ve rolled out a fresh new design alongside important bug fixes and under-the-hood improvements to make your platform faster, more intuitive, and easier to manage day-to-day.

This update isn’t just about aesthetics. It’s designed to help your team work more efficiently and to offer your customers a seamless, modern ordering experience that encourages repeat business. We will be deploying updates like this automatically so you don’t have to worry about being left behind with old tech.

A Cleaner, More User-Friendly Design

We’ve updated the overall look and feel of your ordering platform to be simpler, sharper, and more focused on usability – across both desktop and mobile devices.

What’s changed:

  • – A refreshed layout with clearer fonts, spacing and menus

     

  • – More intuitive navigation for customers ordering online

     

  • – A consistent visual experience across your website, app, and back office

     

  • – Improved responsiveness and performance on mobile devices

 

These updates not only make your site look more modern, they’re also designed to help reduce bounce rates, improve checkout conversions, and give your customers confidence in your brand.

Optimised for Mobile Ordering

The majority of online food orders today are placed from mobile devices. This update includes improvements to how your website and app behave on smaller screens, ensuring a faster, more enjoyable ordering process with:

  • – Faster page load times
  • – Smoother scrolling and transitions
  • – Better button spacing and touch targets
  • – A simplified mobile menu layout

 

These mobile enhancements help eliminate friction and frustration during peak ordering times, which means fewer support requests and more completed checkouts.

Key Bug Fixes and Stability Improvements

As part of our commitment to continuous development, we’ve also resolved a range of issues reported by customers and platform users. These include:

  • – Improved payment processing reliability (new gateway options coming soon)
  • – Dashboard responsiveness improvements, particularly on slower connections
  • – Fixes for display inconsistencies in the order management system
  • – More accurate reporting across terminal and analytics pages

 

The above fixes might not be visible to your customers, but they have a direct impact on how efficiently your team can operate – especially during busy periods.

Why This Matters to You

good customer experience

Running a successful takeaway is hard work, and every little improvement to your systems can save time, reduce mistakes, and increase repeat orders.

Here’s how these updates help your business:

  • – Better customer experience = more orders and fewer complaints

     

  • – Improved performance = less stress for you and your staff

     

  • – Fewer bugs = more confidence in your ordering system

     

This is all part of our mission to build a platform that evolves with your business, helping you stay competitive and focused on what matters most… serving great food.

What’s Next

We’re constantly working on new features based on your feedback. Coming soon:

  • – Real-time store analytics to help you track orders and revenue

     

  • – More customisation/template options for your website and mobile app

     

  • – New order management tools designed for busy teams

     

If you’d like to suggest features that would help your day-to-day operations, feel free to contact our support team or share your ideas with us directly.

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